602-385-5209
BLS Communications S.W., Inc. provides proven and cost effective solutions for our clients’ communications needs. We have been serving Arizona for over 20 years. At BLS, we have the field experience and technical expertise to deliver a solution that is reliable, scaleable, and will protect your investment for many years.
We offer business technology solutions for:
Telephone System Platforms including Traditional Voice, VoIP and Hosted IP
Avaya
Cabling and Wire
Structured Low Voltage Copper Cable
Cat5, Cat5e, Cat6
Coaxial Cabling
Fiber Optics
Extend Services Demarcation
Messaging Systems
Voice Mail
Unified Messaging for Voice Mail, E-mail and Fax
Speech Recognition - IVR
Additionally, we offer advisement and referral through certified business partners for:
Network Services
Local Dial Tone
Long Distance
High Speed Internet
Business Communications Evaluation
Voice over Internet Protocol (VoIP)
Security Systems
Office and Building Security and Monitoring
Digital Video Recording (DVR)
Various Camera Interface
Monitoring over Internet
TECHNICAL APPLICATIONS SPECIALIST SERVICE OFFERINGS
Call Center Consulting
Assess current call flows
Make recommendations for improved call flow efficiencies
Review opportunities for Expert Agent Selection
Call Center Reporting to monitor service levels
Agent Reporting to monitor productivity
Expert Agent Selection
Evaluation of Agent Skills
Agent Skill Assignments
Modify vectors to efficiently route call types to agent skill groups
End-user Training
Voice Terminals (Stations)
IP 4600 series
IP 9000 series
Call Master sets
All digital sets
Voice Mail
Intuity AUDIX
Modular Messaging ARIA
Modular Messaging AUDIX
ACD Features
ACD Agent Procedures
CMS Supervisor
CMS Supervisor software installation
CMS Implementation
How to understand CMS reporting
System Admin Training
Definity G3
S87XX
Call Management System (CMS)
Local and Long Distance Billing
Review bills for potential cost savings
Assist in negotiating LD rates with carriers
Project Management
Assist in Call Center relocation
Call Center Layout Design
Please visit our other division's site at www.bytelogicsolutions.com
BLS Communications S.W., Inc.
6146 North 35th Avenue, Phoenix, AZ. 85017
602-385-5209