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| We offer business technology solutions |
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Telephone System Platforms including
Traditional Voice, VoIP and Hosted IP
Avaya
Cabling and Wire
Structured Low Voltage Copper Cable
Cat5, Cat5e, Cat6
Coaxial Cabling
Fiber Optics
Extend Services Demarcation
Messaging Systems
Voice Mail
Unified Messaging for Voice Mail, E-mail and Fax
Speech Recognition - IVR
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| Products |
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 Avaya Aura |
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Avaya Aura™ Communication Manager
Avaya Aura™ Communication Manager Branch
Avaya Aura™ Session Manager
Avaya Aura™ SIP Enablement Services
Avaya Aura™ System Manager
Avaya Aura™ Communication Manager Messaging
Avaya Aura™ Application Enablement Services
Avaya Aura™ Presence Services
Avaya Integrated Management
Avaya Aura™ Media Services
Avaya Aura™ System Platform
Click here to download Avaya Aura Brochure
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| Unified Communications |
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Unified Communications is the convergence of real-time and non-real-time business communication applications. These applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech.
BLS in tandem with Avaya provides integrated, multi-vendor business communications applications, systems and services in a reliable and secure fashion. The result is a superior, seamless user experience across all enterprise communication solutions regardless of location, network, or device
Click here to download Unified Communications Brochure
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| IP OFFICE |
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IP Telephony is a hot and talked about topic in the telecommunication industry. The question is…. do you fully understand what IP Telephony can do for your business? BLS Communications is a premier provider of the Avaya IP Office telephone system. The Avaya IP Office is a feature rich phone system delivering enterprise level functionality at a small business price. Our consultants and engineers have successfully completed extensive training in order to design and maintain an IP Telephony solution to our customer base.
The implementation of IP Telephony can be complex and does take highly trained technicians, project managers and software support engineers to execute a project plan successfully and competently. BLS Communications is home to the most experienced technical team to facilitate and support all your technology needs.
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 250+ extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya's latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. Some benefits that can be administered are the following:
Lower mobile phone and long-distance bills
IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.
Built-in resiliency
For businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.
No conference calling fees
IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.
Centralized administration
IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.
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Teleworking
The teleworking solutions can provide your employees with access to the corporate voice and data network from home or on the road while seamlessly retaining all of the features and functionality enjoyed at the office.
Teleworking is a growing trend and research shows that it can reduce absenteeism and job turnover, save office space, operating costs and commuting time.
BLS can offer solutions that are simple, scalable and secure solution for remote and home-based employees. Data connections are made via a secure Virtual Private Network (VPN) over a Broadband connection, or ISDN, and applications are accessed as if the teleworker was in the office. To add voice to a teleworker solution simply plug in a home phone or IP phone and the teleworker becomes an extension off of the office PBX with all the same features.
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| PARTNER ACS |
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PARTNER Advanced Communications System (ACS) is a small business phone system that provides the reliability and simplicity of traditional telephony with the advanced functionality of IP telephony. It supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions. Partner ACS offers options that include Caller ID, Distinctive Ringing, Send All Calls, Speed Dialing, and five-party conferencing. In addition to these productivity tools, the system also has a wide range of cost-control features.
PARTNER ACS is a converged small business phone system that is designed to help meet the complex business needs facing small enterprises today.
FEATURES
Unified Communications for Small Business
Conferencing
Messaging
Networking
Phone Manager
Remote Worker
Mobility
SoftConsole
Computer Telephony Integration (CTI)
IP Office Manager System Administration Tool
Remote Hot Desking
And more……
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WIRE
Voice & Data Cable Design & Installation |
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Structured voice and data cabling systems are the core of every network infrastructure. BLS properly installs structured cabling and is designed in accordance with industry standards. We also can assist in performing any cabling moves, adds, changes, rearrangements, and upgrades to structured cabling systems.
Voice Cabling Services - Our installation techniques provide customers with the flexibility to install any combination of phones, modems and analog lines at any location.
Data Cabling Services - Network cabling carries the lifeblood of your organization - information. To minimize expensive data network problems
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| Call Recording |
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BLS has partnered with the global leader in digital voice recording to bring the best technology available to our customers.
Our digital voice recording solutions will enable you to capture information on workforce performance, customer interactions and customer service processes so that you can make informed decisions, change processes or adjust staffing as needed.
Voice recording also helps to protect a company's investments by providing tamper-proof recording and the archiving of telephone conversations that occur on monitored extensions. Voice recording can capture all telephone interactions on analog extensions, digital extensions, VoIP for safety, quality assurance, compliance and/or verification purposes.
These solutions combine software and services to help your business improve everything from customer interactions in your contact center to underlying back-office processes that impact the customer experience. We do this by providing a new level of visibility into customer service processes, workforce performance and customer intelligence across your enterprise.
Recordings are encrypted, access is secured and records can be sorted and searched against either locally or remotely according to various parameters
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